INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I reach your customer support team?
You can contact us through our website’s contact form, email, or WhatsApp. Our support team responds within 24 hours.
What are your working hours?
We operate Monday to Saturday, from 11:00 AM to 9:00 PM. Messages received outside working hours will be answered the next day.
How long does it take to get a response?
Most inquiries are answered within 12–24 hours, depending on the volume of messages.
Do you offer custom stitching or size adjustments?
Yes, we offer custom stitching for scrubs, lab coats, Arabic thobes, and leather products. You can mention your requirements in the contact form or WhatsApp.
Can I visit your office or store in person?
Yes, you may visit us at our physical location. Simply reach out ahead of time to schedule your visit so our team can assist you properly.
INFORMATION ABOUT US